Cancellation, Refund & Credit Policy

Order Confirmation & Production Scheduling

All orders with Exhibit Experience are reviewed and confirmed by a sales representative prior to production. Once an order is confirmed, production scheduling, labor coordination, material procurement, and logistics planning begin promptly.

Because trade show exhibits involve custom work and time-sensitive scheduling, cancellation terms are strictly enforced.

24-Hour Cancellation Window

Customers may cancel an order within 24 hours of order confirmation for a full refund.

The 24-hour cancellation window begins at the time the order is confirmed by an Exhibit Experience sales representative.

Cancellations After 24 Hours

• • No refunds will be issued

• • A credit will be applied to the customer’s account

• • Credits are valid for up to one (1) year from the date of cancellation

• • Credits may be applied toward future Exhibit Experience services

Credits are non-transferable and may not be redeemed for cash.

How Account Credits May Be Used

Account credits may be applied toward qualifying future purchases, including:

• • Trade show exhibit rentals

• • Double deck exhibit rentals

• • Custom exhibit graphics and branding

• • LED video walls and technology

• • Installation and dismantle labor

• • Flooring upgrades and accessories

• • Logistics and related exhibit services

Use of credits is subject to availability and scheduling.

Event Changes, Delays, or Cancellations

If a trade show or event is postponed, rescheduled, or canceled by an event organizer, venue, or third party, Exhibit Experience will make reasonable efforts to apply services or account credits toward a future event where possible.
Refunds are not guaranteed once production or scheduling has begun.

Payment Methods & PayPal Transactions

Payment method does not alter this policy.

• • Payments made via PayPal, including PayPal Pay Later, Pay in 4, or Pay Monthly, are subject to the same cancellation and credit terms

• • Refund or credit eligibility is determined by this policy, not by payment method

• • Approved credits are issued by Exhibit Experience and are separate from PayPal repayment obligations

PayPal financing approvals, repayment schedules, and interest terms are governed solely by PayPal.

Non-Refundable Items

Once the 24-hour cancellation window has passed, the following are non-refundable and subject to credit only:

• • Custom graphics and printed materials

• • Custom fabrication or modifications

• • Labor scheduled or completed

• • Shipping and logistics services

• • Flooring upgrades and accessories

Policy Acknowledgment

By submitting a pricing request, confirming an order, or making a payment, customers acknowledge and agree to this Cancellation, Refund & Credit Policy.

Questions About This Policy

If you have questions regarding cancellations, refunds, or account credits, please contact your Exhibit Experience sales representative prior to order confirmation.